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Katie Fitzgerald is a skilled customer care professional with extensive experience in various customer service roles. Currently serving as a Customer Care Coordinator at DIY Kitchens since August 2023, Katie has previously held positions such as CSA Team Manager at Thames Water and customer care roles at DIY Kitchens, Optiplan Kitchens Ltd, and Oak Furniture Land. With a background in customer relations and team leadership, Katie has developed strong competencies in customer support and retention. Educational qualifications include AS level in Communication and Culture from New College Swindon, as well as multiple ICT certifications from Churchfields Academy.