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Jonah Ivy Almanza is a Customer Care Senior Team Lead at Diversify Offshore Staffing Solutions, with a career spanning over two decades in customer service and team leadership roles. Beginning as a Barista at Starbucks Philippines, Jonah quickly transitioned into customer service, holding positions such as Customer Service Representative at Immequire Philippines, Inc. and Customer Service Team Lead at kgb. From May 2014 to March 2017, Jonah served as a Team Lead for Live Chat at Convergys, managing billing and recontracting chats for Telstra's Australian Telco Account. Since March 2017, Jonah has led the customer care team for Temple & Webster at Diversify Offshore Staffing Solutions. Jonah holds a Bachelor of Arts degree in Public Relations, Advertising, and Applied Communication from Philippine Women's University, earned between 1996 and 2000.