Nicole Terry has over a decade of experience in training and operations management, primarily at Diversified Consultants, Inc. since May 2014. In this role, Nicole has advanced from Assistant Supervisor to Development Manager, then to Operations Supervisor, and currently serves as Training Manager. Prior to joining Diversified Consultants, Nicole worked at ERC as a Quality Call Analyst from December 2007 to April 2014, where expertise in quality assurance was developed.
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