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Ms. Mata joined DFS in 2004 as Supervisor of Customer Service, contracted by the government to oversee ticket checker operations at airports. In 2005 Ms. Mata was promoted to Manager of Operations in charge of both airport and university contract services. Later Ms. Mata dedicated a few years as Operations Site Manager at the DFS O’Hare Airport contract. Raquel was once again promoted in 2012, this time, to Senior Director of Operations and oversees a portfolio of all accounts that fall within the Illinois borders.