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Michele Lorraine B. has extensive experience in the field of human resources and training operations, currently serving as a Training Operations Specialist at DITO Telecommunity since November 2019. Previous roles include Operational Training Manager at Optum and Quality Assurance Manager - Master Trainer at Teleperformance, showcasing a strong focus on training and quality management across various organizations, including Ingram Micro, Neusoft Corporation, and Tata Consultancy Services. Michele's career in training began at Teleperformance and Dell, where foundational skills were developed. Michele holds a Bachelor of Science degree in Mathematics and Computer Science from the College of the Holy Spirit, completed in 2000, and obtained a high school diploma from St. Paul's College in 1996.