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Jocelyn Baligod has a diverse work experience spanning over several years. Jocelyn currently serves as the Contact Center Head at DITO Telecommunity Corporation, starting in September 2020. Prior to this, they worked at Resource Box Inc, where they held the positions of Product Manager and Customer Service / Fulfillment Manager from November 2016 to September 2020.

Before joining Resource Box Inc, Jocelyn worked at Smart Communications, Inc. for a significant period. Jocelyn'sroles at Smart Communications, Inc. included Quality and Service Delivery Senior Manager from September 2014 to May 2016, Customer Quality Assurance Senior Manager from July 2013 to September 2014, Customer Experience Solutions Manager from September 2010 to July 2013, and Vendor Management Lead from November 2007 to September 2010. Jocelyn also served as the Call Center Operations Manager at Smart Communications, Inc. from July 1997 to September 2007.

Jocelyn Baligod obtained a Bachelor of Mass Communications degree from the Pamantasan ng Lungsod ng Maynila, where they studied from 1990 to 1994. Before attending college, Jocelyn also attended Sta Ana Elem School, although the specific dates and details of their education at this institution are unknown. Additionally, in February 2010, Jocelyn obtained a certification as a Register Coordinator in Vendor Management from an unspecified institution.