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Kristen Reneau, RSW, is an experienced professional in the fields of crisis intervention and social services, currently serving as the 211 Program Team Lead at Distress Centre Calgary since December 2005. In this role, Kristen supervises a team of 24 Contact Centre/Information Referral Specialists, providing performance management and support. Kristen's extensive background includes positions as an Information and Referral Specialist, Outreach Worker at New Age Services INC, and Community Advocate at Hull Services, where Kristen assisted individuals with various needs. Kristen also has experience as a Primary Counsellor, Child Care Counsellor, Youth/Family Counsellor, and Activity Coordinator, demonstrating a strong commitment to supporting individuals across different age groups and backgrounds. Kristen's educational credentials include studies at Mount Royal University and Athabasca University.