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Brendan Avery is an experienced professional in driver experience and supply operations, currently serving as Senior Manager of Driver Experience at Dispatch since June 2019, where Brendan leads a team of 10 Driver Experience Agents in a fully remote environment. Responsibilities include overseeing all aspects of driver experience, from acquisition to order fulfillment, while developing key performance metrics to support business goals. Brendan's prior roles at Dispatch include Driver Engagement Manager and Senior Driver Engagement Agent, focusing on strategy implementation and driver retention. Earlier experience includes Training and Operations Manager at Lake Boone Ice Co, where Brendan developed training programs and oversaw operations in the Worcester territory, and Market Research Specialist at BAO Inc.