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Mary Braines has a diverse work experience spanning over 16 years. Mary most recently worked at Dishpatch as a Customer Support Lead. Prior to that, they were a Customer Service Manager at Collectiv Food and a Customer Care Manager at Wasabi Sushi & Bento. Mary also served as a Client Services Manager at Karhoo and worked in various roles at Groupon, including Merchant Escalations - Resolutions Team, Social Media and E-commerce Operations Executive, and Customer Service Assistant. Earlier in their career, they worked as a Customer Service Representative at AEG Live, a Registry and Admissions Assistant at North West Kent College, a Front of House staff member at The British Music Experience, and a Customer Service Assistant at Next Group PLC.

Mary Braines attended Townley Grammar School for Girls from 1997 to 2004, where they completed their Alevels and GCSEs with a focus on Industrial and Product Design. From 2005 to 2009, they attended the University for the Creative Arts, where they obtained a BA (Hons) degree in Product Design and New Media.