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Danella Mitchell is an accomplished professional with extensive experience in customer experience and operational management within the tourism and hospitality sectors. Currently, Danella serves as the Customer Experience Lead for Discovery Parks, focusing on enhancing customer interactions and operational efficiency since November 2022. Prior to this role, Danella held various positions, including Area Manager at Hampshire Property Group, overseeing seven tourism assets across Queensland, Northern Territory, and Northern New South Wales, and successfully managing day-to-day operations, customer experience, and compliance. Danella's background also includes significant roles with FreeSpirit Resort & Holiday Park Management, where responsibilities spanned marketing, operational management, and general management of multiple holiday parks. Earlier career experiences include guest relations at The Star Gold Coast and ski instruction at prestigious venues in Canada and Australia.