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Markus Hearn possesses extensive experience in operations management and customer service, currently serving as Regional Operations Director at Discover Financial Services since July 2013. Hearn's background includes positions such as Sr. Manager of New Hire Operations Strategy and Department Manager of Customer Service Operations, where responsibilities encompassed optimizing organizational efficiency and enhancing the customer experience. Additional roles include leading teams dedicated to call escalation, service recovery, and reporting & analysis, demonstrating a commitment to data-driven decision-making. Previous experience includes serving as Assistant Manager at Rotelli Pizza and as Chief Strategy Officer at Meal Ticket Express. Hearn holds an MBA in Business Analytics and a BBA in Business Administration and Management, along with an AAS in Architecture and Entrepreneurship.