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Gretchen Quillin, CAMS, is a seasoned professional with extensive experience in operational risk management, specializing in BSA/AML compliance at Discover Financial Services since October 2005, where roles have included Senior Manager for Operational Risk Management and Process Management, as well as BSA/AML Risk Office Manager. Additionally, Gretchen has a background in editing and proofreading, having worked as a freelance editor for over a decade and previously serving as an Assistant Editor at Pacific Resources for Education and Learning. Education includes a Certificate in Financial Markets Compliance from Chicago-Kent College of Law, a Master's degree in Print Media from Rochester Institute of Technology, and a Bachelor's degree in Asian Studies from St. Olaf College.