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Bradley Graham has extensive experience in operations, strategy, and marketing within the financial services sector, currently serving as Senior Director of Collections and Recovery Capabilities at Discover Financial Services since July 2011. In this role, Bradley leads a team of approximately 40, overseeing compliance, workflow design, audit facilitation, and system ownership. Previous positions at Discover include Director of Operations Strategy and Senior Strategy Manager, where Bradley excelled in building business cases, improving employee engagement, and implementing AI/ML strategies. Additionally, Bradley contributed to nonprofit efforts as a member of the Illinois Advisory Council for Feed My Starving Children. Educational credentials include a Bachelor of Science in Marketing and Business Process Management from Gies College of Business, University of Illinois Urbana-Champaign.