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Danny D. is a seasoned professional in customer experience management with extensive expertise in the technology and gaming industries. Currently serving as Senior Director of Customer Experience at Discord since August 2015, Danny has previously held roles including Director and Lead Manager within the same company. Prior experience includes a position as Lead Consumer Operations Specialist at GREE International, Inc., where Danny significantly improved customer satisfaction metrics, and a role in Community Relations at Zynga, focusing on social media strategies to enhance product loyalty. Earlier career experience involved management tasks in special events and private dining at Spruce. Danny holds a Bachelor of Science degree in Hospitality Management from the University of San Francisco.