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Florence Lacassagne is an experienced professional currently serving as an Inspecteur Analyste at the Direction générale des douanes et droits indirects (DGDDI) since September 2022, focusing on payroll production and IT system transitions. Prior to this role, Florence worked at DGFiP as an Inspecteur Analyste, where the responsibilities included analyzing development needs. Florence has a diverse background, including positions as a Contrôleur at DGDDI, a freelance Copywriter and Marketing Project Manager, and roles in customer service and IT support at Desjardins and the National Bank of Canada. Educational qualifications include a Master 2 in Relations Internationales from Université Paris-Est Marne-la-Vallée, and a Certificate in Web Development from Concordia University, supplemented by self-directed learning in copywriting.