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Joshua Berninger is a seasoned professional with extensive experience in customer service and management, currently serving as Senior Manager - Customer Service at Direct Refrigeration Sales since August 2023. Prior to this role, Joshua spent over 21 years at Verizon, holding multiple leadership positions including Senior Manager - Customer Care and Senior Manager - Business and Government Account Management. Throughout this career, Joshua demonstrated a strong focus on customer satisfaction, operational leadership, and talent development, emphasizing accountability and strategic partnerships. Joshua holds a Bachelor's degree in Organizational Communication from Oral Roberts University.