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Melodie Desrosiers has extensive experience in client service and operational management, currently serving as a Client Service Analyst at Direct Energy Business since May 2018, where responsibilities include managing federal government gas accounts and ensuring customer satisfaction through effective service delivery. Prior to this role, Melodie worked as a Customer Experience Analyst at Direct Energy, resolving escalated customer complaints. Experience also includes supervising letter carriers at Canada Post, where responsibilities encompassed planning operations and promoting employee safety, as well as managerial roles at Canadian Tire, involving facility management, staff supervision, and customer service coordination. Melodie holds a high school diploma from Multi Service, completed between 2005 and 2007.