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Joey Arch is an experienced Information Technology professional with a solid background in technical support and team leadership. Currently serving as the Information Technology Service Desk Team Lead at Direct ChassisLink Inc. since January 2020, Joey has previously held significant roles, including SMB Senior Team Lead at Avast Software, where development and implementation of in-house support were key responsibilities. Joey also worked as a System/Network Engineer at Bestintech, providing technical leadership for businesses of varying sizes, and as Technical Support Manager at Caronet Managed Hosting, overseeing support operations for a large client base while training new employees in standard operating procedures.