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Rosie Malley currently serves as the Head of Business Operations at Direct Business Solutions since September 2021, following a tenure as Senior Operations Manager at NCFE from November 2017 to September 2021. Prior to these positions, Rosie held various senior roles at Sage from June 2003 to December 2016, including Senior Sales Manager, Senior Incentive Manager, and Sales Team Manager, where responsibilities included achieving a £45 million revenue target and implementing innovative reward programs. Rosie began their career at AA Insurance NZ, working from June 1992 to June 2003 as an Operational Team Manager, focusing on resource management, culture change management, and training facilitation.