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Shannon Hepp began their work experience in 1998 as the Vice President - Franchise Controller at Ruby Tuesday, Inc. Shannon held this position until 2010. In 2010, they started working for the Diocese of Knoxville as a Controller. After four years, they were promoted to Chief Financial Officer and continued in this role until the present.

Shannon Hepp completed their Bachelor of Science degree in Accounting at Kennesaw State University in 1992. Shannon then pursued a Master of Accountancy degree in Accounting at the same institution, though the specific start and end years for this program were not provided.