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Frances Smith has extensive experience in team management and customer service within the financial sector, with a career spanning several notable organizations. Currently serving as a Team Manager at Diligenta since November 2021, Frances oversees a team of up to 20 agents in the Life and Pensions Servicing department, focusing on performance management, coaching, and continuous improvement. Previous roles include Litigation Team Manager at EQHazellCarr, where Frances managed a team for a Mortgage Rectification Project, and various management positions at Huntswood, Barclays, and Standard Life Aberdeen, emphasizing productivity, quality assurance, and staff development across diverse customer service environments. With a robust background in performance management and coaching, Frances Smith consistently drives teams toward achieving their maximum potential and meeting business objectives.