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Blair Johnstone is a Governance Specialist at Diligenta since December 2019, focusing on the adherence to Vulnerable Customer Frameworks and reporting to the Executive Management Team. Previous roles include Senior Pension Administrator at Standard Life Assurance, where notable achievements involved automating client output documentation, and Change/IT Manager, enhancing compliance processes. Blair also served as a Change/Project Analyst at Royal Bank of Scotland and Ulster Bank, contributing to significant projects such as GDPR implementation and improving customer processes. Noteworthy is the recognition received for championing Treating Customers Fairly within Mortgage Operations at Ulster Bank.