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Sergio Reyes is an experienced Customer Success Manager currently working at Shuttlerock since January 2023, where the focus is on empowering marketers through a streamlined digital creative process. Prior to this role, Sergio worked at Hootsuite from May 2018 to September 2022, managing high-value clients in North America and LATAM, generating over $1M in recurring revenue while also serving as a trusted advisor for smaller businesses and leading product launches. Sergio has a background in customer support at TTEC from August 2012 to April 2018, progressing from Customer Service Representative to Supervisor and Escalation Specialist. Educational qualifications include a Bachelor of Business Administration from Universidad Tecnológica de México, obtained between 2013 and 2016, along with a high school diploma from Smithfield-Selma High School.