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Robert Luu, FCXP has over 15 years of work experience in various roles within the customer success and consulting fields. Robert is currently serving as the Regional Vice President of Customer Success for Asia-Pacific at Diligent. Prior to that, they worked at Galvanize where they held several positions including Regional Director (Interim MD) and Director of Solutions Consulting and Customer Success, Asia-Pacific. In these roles, they were responsible for driving strategic growth, developing commercial growth strategies, and ensuring customer success and retention. Robert also worked as a Senior Solutions Consultant and Implementation Consultant at ACL, where they provided technical consulting services and developed data analytics solutions for large enterprise clients globally. Earlier in their career, they worked at Symcor as a Technical Specialist and at the BC Ministry of Attorney General as an Application Support Analyst.

Robert Luu, FCXP, obtained a Diploma in Computer Science from Camosun College, where they attended from 2003 to 2005. In addition to their formal education, they have received certifications such as "Forrester CX Pro (CX-I)" from Forrester in 2020 and "Diligent Change Agent 2022-2023" from Diligent (year to be obtained is not specified).