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Emma Kemppainen is a Customer Service Specialist at Digizer Oy since March 2021, providing outsourced customer service for business clients through various communication channels. Emma has also served as a Communications Assistant at Haaga-Helia University of Applied Sciences, focusing on marketing and communications for the European Sales Competition 2024 and involved in projects like KiVANET and DigiTikkaat. Prior experience includes a Project Coordinator Trainee role at Haaga-Helia, where Emma managed projects, organized events, and handled communications. Previous roles include a Communication Intern at ISYY and various cleaning positions that developed skills in planning, teamwork, and independent work. Emma holds a Bachelor of Business Administration in Business Service Solutions and Languages, a Master of Arts in English Language and Translation, and a Bachelor of Arts in the same field, complemented by international education experiences.