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Roger Smith has extensive work experience in the technology field. Roger currently holds the position of Customer Success Technology Director at Digitate. Prior to this, they worked at Loblaw Companies Limited in various roles such as Principal Enterprise Architect, Sr Expert in Technology Enablement, Expert in Disruptive Technology, and Technical Lead in Disruptive Technology. At Loblaw, they were responsible for developing and maintaining AI and automation strategic roadmaps, implementing automated IT issue resolution systems, and leading enterprise-wide technology rollouts. Roger also served as a Sr. Systems Analyst and Systems Analyst before joining Loblaw and started their career as a Sr. Software Developer.

Roger Smith obtained a diploma in Computer Programming from Sheridan College in 2004. In addition, they also hold various certifications such as the ignio Certified Sales Engineer for ERPOps, AIOps, Assurance, DWS, WLM, and CP from Digitate in 2022. Roger has certifications in various Google Cloud courses from Coursera|Google in 2021 and is a Microsoft Certified: Azure Fundamentals. Roger also holds certifications such as AWS Certified Solutions Architect - Associate (SAA) from Amazon Web Services in 2018, ITIL V3 Intermediate Service Operation from BMC Software in 2012, and ITIL V3 Foundation from Pultorak and Associates in 2009.