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Marcelo Moreira is an experienced IT professional currently serving as a Senior Service Management Analyst at Digio since June 2022. Prior experience includes roles as an Infrastructure Analyst at ANBIMA, IT Analyst at Vericode, and Infrastructure Analyst at AGERI CONSULTORIA EM TECNOLOGIA LTDA, focusing on management and support of service requests using JIRA and ITIL service management principles. Marcelo's earlier career features a Monitoring Analyst position at SPC Brasil, where responsibilities included monitoring databases and servers, and a Support Analyst role at IPconnection do Brasil, overseeing a network of 30 physical and virtual servers. Marcelo started in the IT field as a Computer Assistant at Externato Santo Antonio, providing technical support and managing network infrastructure. Educational qualifications include an MBA in Project Management from USP/Esalq, a degree in Analysis and Development of Systems from BandTec, and a Bachelor's in Information Systems from Centro Universitário Fundação Santo André, alongside a Technical qualification in IT from Senac Brasil.