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Chad B. is an experienced technical support engineer specializing in cybersecurity solutions. Currently serving as a Sr. Technical Support Engineer for the PKI Platform at DigiCert, Inc. since April 2023, Chad previously worked as a Customer Success Engineer at IronNet, where responsibilities included installing and maintaining sensors and cloud backends while enhancing internal documentation. Prior roles include serving as a Sr. Technical Support Engineer at Fidelis Cybersecurity, providing configuration and troubleshooting support for the Fidelis Endpoint product, and a Senior L2 Technical Support Engineer at FireEye, where Chad contributed to knowledge base development and customer support initiatives. Earlier experience as a System Administrator at East Idaho Credit Union involved overseeing network security and management. Chad holds an Associate's degree in Computer Systems Networking and Telecommunications from Eastern Idaho Technical College.