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Cilicia Albert is an experienced professional with a strong background in retail and digital operations management, currently serving as the Retail Operations Manager at Digicel Group since September 2015 in the British Virgin Islands. With prior roles including Senior Digital Manager and various positions in digital product management, Cilicia has demonstrated expertise in strategic decision-making, product launches, and enhancing customer experiences. In addition to their role at Digicel, Cilicia is the Chief Consultant and Founder of Lenora & Co, specializing in public relations and social media management. Core skills include cross-departmental collaboration, market analysis, and application support, supported by a Bachelor of Science in Information Technology from the University of the West Indies.