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Joshua Goldsmith is an experienced Customer Success Manager with a strong background in customer relationship management and account retention. Currently serving as a Customer Success Manager (Enterprise) at Upsiide since January 2024, Joshua previously held similar roles at Jumptech and AvidXchange, Inc., where responsibilities included responding to customer inquiries, conducting business reviews, managing customer adoption and retention, and identifying product innovation opportunities. Early in the career, Joshua worked as a Project Implementation Specialist and Customer Support Specialist, gaining experience in client needs assessment and technical support. Joshua began this professional journey as a Customer Service Manager at Ladbrokes.be, focusing on staffing, budgeting, and event management. Joshua holds a Bachelor of Laws (LLB) degree from the University of Lincoln.