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Heidi Cole-Haskett has worked in the customer service and mental health services industries since 2005. In that year, they began working as a Counselor at Mental Health Services, where they were a Case Manager for a teen parenting program. From 2009 to 2014, they worked at ideeli.com as the West Coast Customer Service Director. Heidi then moved on to Nasty Gal in 2014, where they worked as a Special Projects Analyst-Customer Care. Since 2017, they have been working as an Executive Luxury branding Customer Care/Ecomm Consultant as an Independent Consultant. In 2021, they began working as a DIFF Eyewear customer care manager.

Heidi Cole-Haskett has a Bachelor's degree in Elementary Education and Teaching from Sonoma State University.