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Leah Zerrusen serves as Call Center Manager at Dieterich Bank since September 2019, leading the Customer Care team to provide information and solutions regarding deposit products, loans, and banking services. Previously, Leah held positions at Rural King Farm & Home Store as Internal Call Center Manager, where responsibilities included managing an employee team and developing an IT ticketing system. Prior experience also includes managing operations in Merchant Services at Midland States Bank, where oversight of risk processes and independent sales teams were key duties. Leah's career began at Patterson Dental as an eServices Sales Representative and receptionist, focusing on customer service and sales. Leah holds an Associate's degree in Sales & Marketing from Lake Land College.