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Mona Alotaibi is a seasoned professional in community and customer service management, currently serving as a Senior Community Specialist and Team Leader at Dice Marketing & Advertising since March 2023. Prior to this, Mona worked as a Care Supervisor at Bee, where responsibilities included developing FAQs, resolving client issues, and coaching team members. Previous positions include Call Center Supervisor at AL SAFWA HOSPITAL and Patient Services Supervisor at Dr. Sulaiman AL Habib Medical Group, focusing on customer satisfaction and team performance. Mona holds a Bachelor's degree in French language and translation from King Saud University, completed in 2018.