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Michelle J.S. Waser currently serves in the Operation Control Center & IT Support role at Dialog Verwaltungs-Data AG, a specialist in E-Government solutions under the Swiss Post, since October 2023. Previously, Michelle worked as an IT Engineer at Akentur since January 2022, and from August 2021 to October 2023 as ICT Helpdesk Support at SYNLAB Suisse SA. Earlier experience includes positions at Alcon Switzerland SA as a Customer Service Representative and at SYNLAB Suisse SA in various commercial roles, including Accounts Payable and Procurement. Michelle's career began with an apprenticeship as a Commercial Employee at bildxzug and FuturX, culminating in a Federal Diploma of Vocational Education and Training from KBZ Kaufmännisches Bildungszentrum Zug.