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Julie Day is an experienced customer service and engagement professional, currently serving as Customer Service Manager at Diabetes WA since August 2017. Previously, Julie held the position of Customer Service Supervisor at Lite n' Easy, where leadership and development of call centre consultants led to achieving a National Annual Award for two consecutive years in 2015 and 2016. Julie also worked at Bankwest in various roles, including Relationship Manager for the Neighbourhood Banking Channel, where management of third-party retailer relationships and project involvement contributed to channel enhancements, and as Manager Customer Relations, focusing on dispute management and customer retention. Additionally, Julie's experience includes serving as Operations Manager, overseeing retail and complex lending operations, ensuring service level compliance, and effective workforce planning.