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Calvin Brown is an experienced IT professional with a robust background in service desk management and desktop support, currently serving as the Manager of the Service Desk at Diabetes Canada since August 2012. With previous roles as Team Lead and IT Analyst within the same organization, responsibilities have included ensuring team resources and training, administering computer upgrades, and providing comprehensive user support. Prior experience includes significant contributions at Jolera and Hi Tech-C Systems, Inc., where responsibilities encompassed maintaining a complex Cisco Call Center and installing telecommunication systems. Calvin Brown began a career in IT as a Network Administrator for Girl Guides of Canada and holds a degree as an Electronic Engineering Technician from Radio College of Canada.