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Benny Serna's work experience starts in 2001 at BBVA Compass Bank, where they held positions as a Customer Relations Executive and later as a Call Center Regional Operations Business Officer until 2008. Benny then joined Lone Star National Bank and worked their way up from Call Center Supervisor to Assistant Vice President of the Call Center, Vice President of the Call Center, and eventually 1st Vice President of Operations. In 2020, Benny moved to Texas Regional Bank, where they worked as the 1st Vice President & Client Relations Officer - Director of Call Center Operations until 2021. Currently, they are the Executive Vice President of Call Center Operations at DHR Health.

Benny Serna attended the University of Phoenix from 2003 to 2007, where they obtained a Bachelor of Business Administration (BBA) degree with a focus on Business, Management, Marketing, and Related Support Services. In 2015, they furthered their education at the SW Graduate School of Banking, completing the Bank Operations Institute program in 2016.