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Avik Chatterjee is an experienced IT Solutions Architect and Product Manager at DHL since April 2022, with a robust background in service delivery management from Cognizant, where responsibilities included managing multi-vendor environments and orchestrating cloud transformations. Previous roles at Cognizant included Service Delivery Manager and support roles with a focus on outcome-based SLAs and operational management for major clients. Prior experience at Wipro Technologies involved coordination between clients and offshore teams as a Solution Delivery Analyst and providing support for EDP systems. Avik Chatterjee holds a B.Tech in Computer Science and Engineering from Bengal Institute Of Technology and West Bengal University of Technology, earned between 2003 and 2007.