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Madelon D. is an experienced professional currently working as a Process & Communications Specialist at DHL eCommerce Nederland since February 2015, focusing on improving customer service through the scrum methodology. Prior to this role, Madelon held various positions including Customer Service Agent Backline and Customer Service Agent Frontline at D-reizen from June 2013 to December 2014, and served as a Personal Travel Advisor at D-reizen, along with positions as a Receptionist at Hof van Wageningen and an Insurance Advisor at ING. Madelon D. obtained education from Het Graafschap College from March 2004 to January 2008.