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Rebecca O'Rourke (CIPD Assoc.) is a skilled professional currently serving as a CFIT Field Support and Project Analyst at DHL Express Ireland since February 2022. Prior experience includes roles in purchasing at Turmec, subcontractor support analysis at IBM, and various positions in client services, including Service Manager and Global Quality Lead, where responsibilities encompassed managing relationships, improving service quality, and overseeing major incident management. Starting their career in client support roles at Peninsula Ireland and Accenture, Rebecca has demonstrated a strong ability to drive process improvements and enhance customer satisfaction across diverse environments. Education includes studies at the National College of Ireland and The King's Hospital.