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Manoj Kumar Yadav is a seasoned professional in supply chain management and customer experience, currently serving as Sr. Manager at dhampurgreen.com since March 2022, where responsibilities include executing export orders and ensuring legal compliance in documentation. Previously, Manoj contributed as Sr. Executive in Customer Experience at Vishal Mega Mart, managing escalations across a network of 450+ stores and implementing interdepartmental coordination. Earlier roles include Manager CRM at Indiatimes Shopping and Manager Customer Support at Yebhi.com, where Manoj advanced from Customer Support Executive. A strong educational foundation includes an MBA in Operations from IMT - Center for Distance Learning and a B. Com (Hons) from Ranchi University, supplemented by a certification in Google Data Analytics from Coursera.