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Joe Johnson is an experienced IT professional currently serving as a Mid-IT Specialist, System Administrator, and Desktop Support Team Lead at DHA Group, Inc. since February 2019. Joe has a strong background in customer service and technical support, having previously worked as a Communication Tech 2 at Comcast where Joe independently handled installations and troubleshooting. Earlier roles include Special Investigator at KeyPoint Government Solutions, Lead Case Manager for a non-custodial parent employment program at Tri-County Council, and various positions within the Dorchester County Department of Social Services, demonstrating expertise in case management and client support. Joe holds a Bachelor's Degree in English with a concentration in Telecommunications from the University of Maryland Eastern Shore and a Certificate of Completion in Information Technology from Wor-Wic Community College.