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Sushma Suresh Pant is a highly skilled professional with extensive experience in customer service and engineering. Currently serving as a Customer Service Specialist at DH Enterprise & Associates, Inc., Sushma efficiently resolves an average of 300 customer queries daily while maintaining a 95% satisfaction rating. Previously, Sushma held leadership roles, including President of the Entrepreneurship Club at HKU Business School, and worked as a Product Analyst at Hyphen Group, where Sushma developed data-driven financial product comparisons. Additional experience includes roles as a UX Developer at i2rdesign and a Network Engineer at Ericsson, where Sushma successfully led teams and managed significant client projects. Sushma's educational background encompasses multiple MBAs and a Bachelor of Engineering in Electronics and Communications Engineering.