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Roger Jennings is an experienced professional with a strong background in customer service and account management. Since November 2002, Jennings has served as the Director of Customer Service at DGA Security, where responsibilities include managing a team of over 20 Customer Care representatives and overseeing the Access Control team. Jennings has implemented improvements in client onboarding and efficiency for access control services while previously focusing on client retention and security system design as an Account Manager. Prior experience includes serving as a Team Leader at American Express, where management of teams assisting corporate travel clients was key. Jennings holds a Bachelor of Science degree in Geography from Royal Holloway, University of London.