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Vivienne Livingstone is an experienced Project Manager at DFS since February 2019, with a robust background in customer care and service delivery. Prior to this role, Vivienne served as a Customer Care Manager at Coin Furniture Limited from July 2013 to January 2019, and at Dwell Retail Ltd from June 2009 to June 2013, where responsibilities included enhancing the customer experience and implementing performance metrics. Vivienne began a career in the recruitment sector as a Recruitment Consultant at Meridian Business Support in 2009, and previously held various managerial positions at Wickes from 1995 to 2008, culminating as Service Delivery Manager. Educational qualifications include a CIPD degree in Human Resources Management from Moulton College.