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Dipesh Patel is a Senior Business Technology Manager at DFS since February 2020, responsible for managing the development of Retail and Customer Service Systems, implementing strategies for re-platforming legacy systems, and promoting Agile methodologies to enhance team efficiency and customer benefits. Prior to this role, Dipesh served as an Online Operations Development Manager at Sainsbury's from November 2013 to February 2020, focusing on optimizing change projects in Groceries Online. Dipesh's earlier experience includes a position as Senior Labour Productivity Analyst at Sainsburys Supermarkets Ltd, where responsibilities included managing teams, measuring labor requirements, and consulting on new business concepts. Dipesh began the professional journey as a Labour Productivity Analyst after earning a Bachelor of Science (BSc) degree in Management Science from the University of Hertfordshire in 2008.