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Heather Skinner is a Senior Program Manager at Dexis Consulting Group, overseeing CRM Governance for USAID. Prior to this role, Heather gained extensive experience in CRM solutions, marketing analytics, and digital marketing through positions at Booz Allen Hamilton, Long & Foster Companies, AARP, Children's National Hospital, ICF International, CARFAX, Visual Data Systems, and ModernRugs.com. Heather holds an MBA in Information Systems and Business Analytics from the University of Maryland - Robert H. Smith School of Business, and a BS in Information Systems Management from the University of Maryland Global Campus.