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James Davidson is an experienced technology support professional with extensive expertise in helpdesk support and desktop analysis. Currently serving as a Helpdesk Support Administrator at Dexion Group since 2014, James provides critical support for automated warehouse solutions for notable clients, engages in post-implementation support, and troubleshoots Linux-based systems. In addition to this role, James has been a Desktop Support Analyst at Logica since 2008, overseeing hardware and software support and ensuring adherence to service level agreements. Previous experience includes working as a Technology Support Officer for the NSW Department of Education and as a System Support Engineer at Aristocrat, where James managed installations and provided comprehensive customer support.