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Over 20 years, my role has been to collaborate with customers and the technical sales team and provide application engineering to develop and implement new engineered products as well as renovating existing solutions by enhancing performance, reliability and quality. An essential element of my responsibility is to build relationships with clients, suppliers and team members based on trust and commitment. Also, it is vital to understand the customer’s business model so the team can recommend and implement the correct solutions for the client’s needs.