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Brianca Troy is a dedicated compliance specialist with a strong background in health insurance and customer service. Currently employed at Detroit Wayne Integrated Health Network since April 2023, Brianca previously held positions at Blue Cross Blue Shield of Michigan from September 2020 to April 2023 as an analyst and admin coordinator, where responsibilities included assisting agents and group customers with enrollment and billing tools. Brianca also served as a specialist in provider integrity, analytics, and innovation and worked at Health Alliance Plan as a product analyst and client specialist, focusing on product success and member assistance. Earlier experience includes sales at The Gap Inc. and banking as a teller, highlighting skills in customer interaction and transactions. Brianca holds a Bachelor of Arts in Communication from Alabama State University and a diploma in Communications from Cass Technical High School.